Utility Production & Distribution
The Water Department maintains all potable and non-potable water lines which includes flow testing, servicing and replacement of fire hydrants; installation of residential, commercial and industrial water taps and water metering systems; location, mapping and maintenance of water valves; 24 hour response to customer problems and emergency repairs; managing public and private backflow devices which prevent cross connections and protect the potable water system. All operations of water system maintenance are strictly regulated by the SC DHEC, which inspects our records annually.
The image above will give you a quick look at our water treatment process from source to distribution. Click the image to view or download a high resolution PDF.
Utility Repairs & Concerns
Water concerns consist of meter leaks, water service line leaks, discolored water, low water pressure, tap schedules, new meter installations, meter box and lid replacements, water line locations, water main breaks, and water tap locations. All of which is repaired by the City of Sumter Public Works Water Department.
To report emergency issues please call (803) 436-2558. This number is answered 24 hours per day, seven days per week.
For non-emergency issues, you may also send a Customer Service Form.