Drinking Water

Utility Production & Distribution

The Water Department maintains all potable and non-potable water lines which include flow testing, servicing, and replacement of fire hydrants; installation of residential, commercial, and industrial water taps and water metering systems; location, mapping, and maintenance of water valves; 24-hour response to customer problems and emergency repairs; managing public and private backflow devices which prevent cross-connections and protect the potable water system.  All operations of water system maintenance are strictly regulated by the SC DHEC, which inspects our records annually. Click below or scan our barcode for the City of Sumter's latest Water Quality Report. 


Utility Repairs & Concerns

Water concerns consist of meter leaks, water service line leaks, discolored water, low water pressure, tap schedules, new meter installations, meter box and lid replacements, water line locations, water main breaks, and water tap locations. All of which is repaired by the City of Sumter Public Works Water Department.

To report emergency issues please call (803) 436-2558. This number is answered 24 hours per day, seven days per week.

For non-emergency issues, you may also send a Customer Service Form.