City Announces Utility Billing Move To Accommodate Growth And Privacy
SUMTER, S.C. (7 March 2019) – The City of Sumter is pleased to announce that it’s Utility Billing Office is moving to a new, larger office on Monday, March 18, 2019 in order to accommodate the City’s growth and provide better customer service, including increased security of customer’s personal information and more efficiency in operations.
“We are truly happy and excited to relocate to our new office space on Harvin Street,” said Candi Quiroz, Utility Business Director. “We’re especially pleased to be able to move into a new building with significantly more space, while remaining in the downtown Sumter area.”
The new office address for Utility Billing, as of March 18, will be:
130 S. Harvin Street
Sumter, SC 29150
This new facility was financed through the city’s water and sewer bond. “Rates were not increased to finance the new facility,” said Joe McElveen, City of Sumter Mayor. “More than anything, this move represents our continued commitment to serving our customers by protecting their personal data and striving to decrease wait times.”
Unlike its current space, the new facility will provide residents optional customer service experiences, with more private areas when opening new accounts. Additionally, separate counters will be available for those who need only make a quick payment. A dedicated drive-thru has been better designed so that it does not cross a pedestrian walkway.
The current location at the rear entrance of the Sumter Opera House will be closed on Friday, March 15 to complete the move; however, online payments and account information will remain available during this transition. Regular office hours will resume on Monday, March 18 at the new location.
For more information on the City of Sumter, visit www.sumtersc.gov.