City Utility Billing Services Closing for Software Upgrades

Posted by City of Sumter Tuesday, January 17, 2017 1:40:00 PM Categories: public services recycling trash water

SUMTER, SC (January 17, 2017) – The City of Sumter’s Utility Billing Department, to include the, utility office, located on the first floor of the Sumter Opera House, as well as the drive thru bill payment and drop-off areas and the online bill pay service, will be closed on Monday, January 23 for software upgrades.


Customers will not be able to make any utility payments beginning at 12:01 AM on Monday, January 23, until 8:30 AM on Tuesday, January 24. Customers are encouraged to plan utility bill payments accordingly.


The process of upgrading the software began two years ago when city officials began evaluating software companies that could provide much-needed upgrades in the customer information, utility billing and financial management software.


“The new system will provide the City with a better customer account management,” stated Candi Quiroz, director of Utility Billing Department. “Our old system has been around since the 1990s, so we are ready to launch the new program and gain more functionality.”


After the upgrade, customers will see an updated account number. The updated account number will drop the first dash and add a zero after the second dash. As an example: If your account number is currently 012-3456-78 your updated account number will now be 0123456-078. Customers already enrolled in the City’s online pay system will automatically be enrolled in the same program with the new system. However, customers who pay by their own personal online banking system will need to update their new account number to make sure payments are applied correctly.


Customers with questions about their new bill may contact the Utility Finance Office at 803-436-2541 or email